Took it back last week after the "toe bolt" came loose again. He refused to align it saying the car needs a new toe bolt. Fine. I went home and took the bolt out, went back and handed him the bolt & asked what was wrong with it. He had to admit nothing was wrong with it (after a lengthy examination) so I convinced him to re-align the car, it took some effort to convince him too. I also pointed out the previous tech had used anti-seize on the bolt and not loc tite like the manager had claimed. Also pointed out that it was the original bolt and wasn't broken like the 2nd alignment report stated so someone was lying to me. This was one of the techs, Luis, he said he couldn't call his manager on the manager's day off
Short story is I got it back and immediately welded the bolt head to the crossmember. I'm done screwing with this issue.
There is a survey I have yet to fill out, it doesn't look promising. Oh yeah, almost forgot what prompted this post. I saw the manager last nite down at the Autozone buying parts in a company truck, the same guy who told me "we're not allowed to go out and buy parts"........wow. Screw Monro
Hybrid Mode
