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My $.02 worth....
1. I live in Chicago as well, and for the times I've gotten dumped on with snow, I use a push-broom to get off the BULK of the snow.... making sure to not touch the car with it - although it probably wouldn't scratch it anyway.
2. Also, I've used WARM water to melt ice off the windows for over 20 years with no problem. In fact, I just did it this morning on my other car and it was -5 degrees F. outside. It doesn't take much water - or very hot water - to get ice off windows. Just keep a empty gallon milk container handy in the winter.
3. For small scratches, I've found Kit brand scratch remover is the best. I've used about 4 different brands, and none of them works as well as Kit.
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