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but the whole point of the BBB and customer service at that, is to give the utmost excellence in customer service, treat everyone the same. Those 8 people represent the consumer, and when they voice (esp to BBB) that is proof of the excellence of customer service, or lack there of. Just like e-bay postive and negative experience and any word of mouth alike is the driving force of increasing or decreasing business. The customer is always right, and when the company does not abide or agree to that, then problems arise business decreases and the consumer goes elsewhere. In this economy companies can't afford that, and there are other places that perform similar services that are more then happy to please the customer, and thats what keeps them coming back and promoting products and services. Sometimes companies have to suck it up and kiss some butt if they expect to stay in business in the long run.
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